Customer Support & Sales

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Frequently Asked Questions

  • What are your working hours?

    24/7, including weekends, public holidays, and New Year’s Eve itself.

  • How do you maintain consistency in quality and terminology?

    We do so by assigning dedicated client teams, and using market leading translation memory and terminology management technology.

  • Do you use machine translation or Google translate with post-editing?

    While we respect the efforts exerted by large technology providers, we do not believe machine translation is mature enough for Arabic yet. We do not use machine translation or post machine translation editing, and we do not plan to use them.

  • How long does it take you to translate a press release?

    It takes exactly the time from when we receive the request to when you need the release ready. We offer 2 hours turn around when needed at no additional charge.

  • How much extra do you charge for rush tasks?

    Zero AED plus taxes! We never impose rush charges or minimum charge. Pay only for what you get done, regardless to volume or deadline.

  • Do you offer retainer agreements?

    Yes, while most our clients are happy with our per word model, a select few of important clients work with us on a flexible retainer basis. Contact us to know more.

  • Do you translate to and from other languages?

    We translate to and from Arabic, English, Farsi, Russian, Mandarin (Chinese), Korean, Urdu, Hindi, Spanish, French, German, Turkish, and more.

  • Do you outsource translation?

    We never outsource translation. We have an extended team of linguists, most of which work exclusively with us. We build client teams and accumulate experience as we go.

  • Do you charge for editing rounds?

    We do not. We edit the work until you are satisfied, although this rarely ever happens with the premium quality we offer.

  • Do you offer legal translation with legal attestation?

    While we are not a legal translation entity, we have affiliation with leading legal translation offices in Dubai, through which we offer legal translation services at competitive rates.

  • What training services do you offer?

    We offer culturally aware executive training, including media training, cultural training, business communications training, EmCee training, public speaking training, and quick Arabic workshops. We also offer translators training, translation technology training, and content training.